A Smart Solution for Ticket Management using WhatsApp
A Smart Solution for Ticket Management using WhatsApp
—Client
Client Help Desk
— Services
Design | Web App Development
— Technologies
NestJS | Angular | NodeJS | MongoDB
— Category
Business Tools
— How we did it
Our process and Results
User Behaviour shows businesses working in the B2B space catering to SMEs prefer using WhatsApp for primary communication. Generating tickets using WhatsApp was a common day-to-day activity, in order to manage the influx of tickets being generated from clients a custom web-based system was needed to organise and improve ticket management.
—Typography
Noto Sans
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz
0123456789
Geometric sans serif typefaces have been a well known style tool ever considering the fact that these actors took towards the world’s stage. Noto sans is one of the new comers to this long tradition. With help for the Devanagari and Latin writing systems, it is an internationalist take around the genre.
⎯ Color Scheme
— Highlight
WhatsApp Customer Service
The headlining feature is the use of WhatsApp as the main communications tool embedded within the ticket management system. The system allows users to generate tickets and talk to different departments using only one phone number. Customer Success representatives are able to transfer the customer to another department from within the Web App.
Screens
— Functionality
Paired with a chatbot
A simple multi-menu chatbot ensures clients are directed to the relevant departments in an orderly manner. The chatbot is customised according to the needs of the business.
